Guestrooms

Heritage Hotel offers a wide range of stylish designed rooms which are fully equipped with modern facilities and amenities. Each of the 88 rooms consisting of 26 Standard rooms, 51 Superior rooms, 9 Deluxe rooms and 2 Suite rooms is tastefully designed and furnished to the highest standard of comfort. All the rooms are also provided with split unit air conditioning, hot and cold shower, coffee making facilities, ASTRO (Satellite TV) channels, IDD, writing desk and hair dryer on request.  Inter-connecting rooms are also available.  They are thoughtfully designed with access for disabled individuals as well.

Personal touch from our friendly housekeeping staff

Housekeeping Guests are advised to keep their room doors locked at all times and do not leave anything valuable such as money or jewelry in their rooms. Housekeeping service is conducted once daily. Towels and toiletries are provided in their bathroom for guest’s personal use in their respective room. Laundry services are also available. Guests can contact the housekeeping department for their laundry pick-up. Laundry collected before 10.00am and be collected on the same day whereas after 10.00am, laundry can only be returned the following day.

Front Desk Our well trained receptionists are always ready to welcome guest with a smile. All check-in and check-out will be prompt and procedures are generated by our updated hotel software. The counter is opened 24 hours a day. Currency exchange is also available for your convenience. As for transfers to the airport, a service cab can be arranged at the Front Desk.

With smiles we welcome you

Check-in

All arriving guests are required to fill up Guests Registration Form and pay a deposit for the number of room night charges. VIP will be escorted to their room by front desk personnel and registration card shall be signed inside the room.


Check-out

Standard time for guest to check out is before 12.00 Noon. Late check out request 2.00pm can be considered if rooms are available. Kindly inform the reception counter regarding your late check-out.  For luggage collection, guests are requested to contact the front desk or bell counter for assistance.


Payment

Guests can settle their hotel bill either by cash or credit card. We accept both Master and Visa credit cards.  LPO should be issued from their respective departments and must be attached with all supporting document for government account.  As for corporate account on credit basis, must have a letter of approval on LPO issued by their respective company concern.


Wake-up call

Guests are required to contact the receptionist counter for their wake-up call request the night before.


Secretarial Support

Secretarial services are available at a small charge.

Wireless Internet Broadband available in our guestrooms

Wireless Internet Facilities NOW AVAILABLE, when you stay with us. To get connected, kindly purchase your coupons available at the front desk.

Safe keeping service

Valuable items, passports, cash and other important documents can be deposited at the safe deposit boxes, at no extra cost. Guests are required to sign-in and sign-out at the deposit record book. The Hotel cannot be held liable for personnel belongings and property not kept in the safety boxes.


Facsimile and courier service

This service is available at the front desk counter with a minimum charge. For courier services, guests will be charged the same amount charged by the courier company.


Travel/ Tour information and Car Rental

“The Reef Dive Resort” which is located at Mataking Island, East coast of Sabah and their sales office is located next to the front desk.  “GTS Travel Services” is also located in the building as the hotel can assist in air ticket and tour arrangements.


Conference & Banquet Facilities

Heritage Hotel provides function and conference rooms of various sizes and configurations.  They are equipped with advance-visual facilities.  LCD Projector, TV Monitor, VCD / DVD Player, laser pointer, desktop, Internet facilities. Other equipments can be provided with advance notice.

Hall Names	Area Square Feet	Theatre	Round Table (Banquet)	Classroom
MATAKING HALL	1452	140	80	72
BOHAYAN HALL	870	80	40	42
MATAKING & BOHAYAN	2322	220	120	114
BOARD ROOM	550	Max. of 20 pax

Function Hall Charges

Boardroom (Cafe Lounge)         From RM300.00 (Half Day) From RM500.00 (Full Day)

Bohayan Hall                        From RM400.00 (Half Day) From RM600.00 (Full Day)

Mataking Hall                                From RM500.00 (Half Day) From RM800.00 (Full Day)

The above charges are inclusive of:-

• Usage of Whiteboard
• Lobby & Function room Signage
• Registration Desk with Floral arrangement
• Paper & Pencils for delegates (2pcs of paper and 1 pen/pencil)
• Back Drop for function room not exceeding 30 letters (Chinese characters are chargeable at RM4.00nett for each & additional alphabets chargeable at RM2.00nett each)
• Free flow of drinking water
• PA System

Note:

1.	Mataking and Bohayan Hall can be combined into one function hall.
2.	For further information or assistance kindly contact us
3.	Rates quoted above are for your reference only, the hotel reserves the right to revise the rates without prior notice and any amendment on the rates please contact us.